Welcome to Item Support

Item support is a service provided by many authors on CodeSellMarket. Having support for your purchased item means that the author will be available to you, the buyer, to fix any potential problems with using the item.

Managing buyer support requests can be a daunting task for authors who sell to multiple buyers. In order to maintain a sustainable marketplace, we have established what is and is not included in the items supported by CodeSellMarket. It helps CodeSellMarket Authors spend more time doing what they do best: creating great new Items and keeping existing ones up to date.

What is included in item support

item support period

A supported item includes item support for 1 month for a regular license, 6 months for an extended license from the date of purchase. During that 1 or 6 of the month, the author expects to be available to provide support services for the items we set out on this page. author's response time may vary depending on the volume of inquiries, nature of the request,

Answer questions about how to use the item.

During the Item support period, the author is expected to be available to answer and use common questions you may have about the Item. For example, how do I make my home page look like the home page in Preview? Answering this type of question can come in a variety of formats, including directing you to already documented answers (for example, in comments or FAQs).

 


Answer technical questions about the item (and this includes third party assets)

During the item support period, the author is expected to be available to:

 


Answer your specific questions about the item's features and functionality.

Provide some guidance on how the Item is designed.

Help you with problems related to the use of the element and get the most out of its functionality.

Answer questions about third-party assets or functionality (e.g., plug-ins) included with the item, such as how they work and other technical questions.

What is not included in Item support

item customization

Item support does not include services that modify or extend the item beyond the original features, style and functionality described on the item page. For customization services to help you customize the Item for your specific needs, we recommend contacting the author to see if they offer paid customization services privately or Let's check out excellent service providers on CodeSellMarket.

item installation.

Buyers have different levels of experience with different software platforms and technologies, and getting your item up and running can depend on a number of variables that are specific to your circumstances. You must have a working knowledge of the software platforms and technologies for which the items are created, so item support does not include help with installing the item on your server or in the CMS. If you're just starting out or improving, try a course or tutorial. If you are looking for installation services, you can ask the authors if they provide paid installation services privately or you can check the service providers on CodeSellMarket.

hosting, server environment or software

The authors are not required to acknowledge problems with your web hosting or server environment, or the software that you have installed on your machine in order to use the item. Consult your ISP/web hosting provider or other documentation for the software you are trying to use to help resolve your issues.

Support from the authors of the third-party properties involved

If a supported item includes a third-party resource (for example, a plugin Etc.), the author of the third-party resource is not required to provide support for that resource to purchasers of the supported item. Please ask questions about third party properties directly to the author of the item you have purchased.